Frequently asked questions
General FAQ
Whether you have questions about booking, canceling or your vacation with your dog - we are happy to help! Simply browse through our general FAQ and find out more about your time out at ALPS RESORTS. Can't find what you're looking for? Send us a message using our contact form.
Booking & Availability
At ALPS RESORTS you always book at the best price! As a direct booker, you benefit from our best price guarantee and personal advice.
Just browse through our resort overview on our website and get inspired. Simply filter by category, vacation region and other criteria to find out more about the resort in question.
Have you already found your dream resort and want to find out more about the accommodation? Then we recommend taking a look at our booking page
Or send us an enquiry - we will be happy to advise you!
Of course. Send us a non-binding inquiry using our form. We will take care of your message as quickly as possible and advise you individually.
On our booking page, select your arrival and departure dates as well as the region/resort and the number of people. This will display all available accommodation in the selected period.
A non-binding reservation is not possible.
Yes, the minimum stay varies by resort and season. You will be informed of this on our booking page for the respective accommodation.
You can find this information on our website at the respective resort or on our booking page at the respective accommodation.
After we have checked your booking, you will receive a confirmation from us. Please note that this may take some time.
Please send your booked resort an email with the desired changes and the following information about your booking:
- Booking number
- First and last name
- Date of arrival and departure
- Accommodation
You will find this information and the email address of your ALPS RESORT in the booking confirmation.
Payment
You can make all payments before your arrival either by credit card or by transferring the amount to our account. Payments on site, such as the deposit, are made by credit card (authorization required).
No, you only need to pay a deposit when you book. Further information can be found in your booking confirmation or on our booking page at the respective accommodation.
The total price includes the rental costs for the accommodation and additional costs. The mandatory additional costs include final cleaning, overnight stay tax, laundry set and deposit.
You will be informed on our booking page about what needs to be paid directly online and on arrival on site (e.g. deposit).
You can find this information on our website at the respective resort or on the booking page at the respective accommodation.
You will be informed at the respective accommodation on our booking page about what still needs to be paid on site (e.g. deposit).
If you have booked your vacation with a tour operator or travel portal, please note the general terms and conditions of your provider.
We will retain a deposit on your arrival for any damage caused. After your departure, our team will check the accommodation for any damage. If everything is in order, you will receive the full deposit back. Depending on the resort, this can take up to 15 days after your departure. The amount of the deposit and the duration of the refund can be found on our booking page at the respective accommodation.
If damage occurs during your stay, we will retain part or all of the deposit (depending on the severity of the damage). Please inform us of any damage on site.
You can easily enter discount codes in the field provided during the booking process. The discount will be deducted immediately.
Have you received a gift voucher from ALPS RESORTS? Please contact your desired resort via our form.
Arrival & Departure
The arrival and departure days vary depending on the resort and season. You will be informed of this on our booking page.
You can find this information on our booking page at the respective accommodation or in your booking confirmation.
Please contact your booked or desired resort. You will find the e-mail address of your ALPS RESORT in your booking confirmation. Alternatively, you can also use our form and leave us a message.
You will find this information in your booking confirmation.
In most resorts you will find a reception directly on site. Otherwise, the nearest ALPS reception is only a few minutes' drive away.
You can also find this information in the FAQ on the page of the respective resort.
You will need a valid identity card to check in.
You will find the address in your booking confirmation and on our website at the respective resort.
Features
You can find details about your accommodation, such as facilities or number of rooms, on the respective accommodation on our booking page.
For an initial overview, we also recommend that you take a look at the resort on our website: Simply select the desired resort and click on the desired accommodation.
Yes, if required you are welcome to rent a crib (incl. bed linen set) and/or a high chair during the booking process or directly on site.
Some resorts have a children's playground directly on site. Many other resorts have a playground in the surrounding area.
Use the "Playground" filter on our Resort overview or contact us.
Each accommodation has at least 1 parking space. Please note that in some resorts parking spaces are not free of charge.
You can find details on this in your booking confirmation, on our booking page at the respective accommodation or in the FAQ on the page of the respective resort.
Pools & Saunas
Filter on our Resort overview for resorts with pool and sauna or select the relevant properties on our booking page.
The following pages may also be helpful:
With a few exceptions, all pools are heated. You can find details on the respective accommodation on our booking page or on the page of the respective resort.
Or send us an enquiry - we'll be happy to help you!
During your stay
Our reception staff will be happy to help you with any problems, concerns or questions! You can find the address, telephone number and email address of reception in your booking confirmation or on our website at the respective resort.
Please be considerate of our other guests and observe the public quiet times throughout the resort. Parties are not permitted in our resorts. You can find more information on this in the house rules of your accommodation.
Our on-site reception team will be happy to advise you and tell you about exciting attractions and the odd insider tip. We have also summarized excursion tips for you on our website - both on the page of the respective resort and the holiday region.
Catering & Gastronomy
All ALPS RESORTS vacation homes, chalets and apartments have a fully equipped kitchen. Some resorts also have a restaurant directly on the premises or partner businesses in the immediate vicinity.
On our resort overview, you can filter by resorts with a restaurant and catering.
On our resort overview, you can filter by resorts with a restaurant and catering, such as breakfast or half board. Please note that the offer may vary depending on the season.
You can find more information on the page of the respective resort or send us a message.
Some resorts have a restaurant directly on site or partner businesses in the immediate vicinity. On our resort overview you can filter for resorts with a restaurant.
Some ALPS RESORTS offer a breakfast service or bread roll service. In the region around Schladming, you can place your order online: Order bread rolls
For further questions, please send us a message.
Cancellation & change of your booking
For direct bookings:
Please send an email to your booked resort with the following information about your reservation:
- Booking number
- First and last name
- Date of arrival and departure
- Accommodation
You will find this information and the e-mail address of your resort in your booking confirmation.
When booking via external platforms (e.g. booking.com, airbnb.com):
In this case, please contact the respective platform directly.
You can find our cancellation conditions here: 
Cancellation conditions ALPS RESORTS
Please note that the conditions vary depending on the season and location.
Thanks to our cooperation with European Travel Insurance, you are protected at special conditions in the event of cancellation or curtailment of your trip. You can conveniently book the insurance here.
Ski vacation
Simply filter our resort overview for resorts on the slopes and get inspired.
We have summarized all the highlights and advantages of your ski vacation on the slopes for you here:
You can find this information on our website at the respective resort. On our booking page you can also filter specifically according to how far away the ski slope should be.
If you need assistance, simply leave us a message - we'll be happy to help you.
At the moment, a vacation at ALPS RESORTS cannot be booked with ski passes.
Guests in the Schladming Dachstein Region can, however, pre-book their ski passes online:
Many resorts have storage facilities for skis. You can find details about the facilities at your accommodation on our website at the respective resort and on our booking page. Or send us a contact request - we'll be happy to help you!
Holidays with your dog at ALPS RESORTS
Filter for dog-friendly resorts on our Resort overview or select the "Pets allowed" feature on our booking page.
Please contact the desired resort via our form, thank you.
Your dog needs a microchip identification to enter Austria. We also recommend taking your dog's European pet passport including proof of vaccination (especially rabies) with you.
We have summarized everything else you should pack for you on this page:
Yes, there are small additional costs per pet and day. These are included in the total price when booking directly via our booking page.
Important: It is not permitted to arrive with a dog without prior notification at the time of booking.
You are welcome to borrow bowls and blankets from our dog-friendly resorts. For more information, please contact your booked or desired resort.
Geschenkgutscheine
Yes, visit our Gift voucher shop and give the gift of vacation joy in the Austrian Alps.
To redeem your gift voucher, please contact the desired resort. Please use our form
for this.
Buying a vacation property
You can buy vacation homes and apartments in some resorts as well as in several new projects. You can find out which properties are currently for sale and further information on our property page.
As a professional rental partner, ALPS RESORTS generates attractive returns for investors year after year. In addition, there is regular rental income and possible increases in value - just some of the many advantages of buying an ALPS RESORTS vacation property.
For more information, visit our real estate page.
On our property page, we have listed all properties for sale for you, including an exposé.
No. Tourist use or rental is mandatory.
Other
OtherYou can find the latest offers on our offers page. It's also worth taking a look at our booking page under "Special offers" for the respective accommodation. Also subscribe to our Newsletter and benefit from exclusive secret deals.
Yes, we offer the perfect locations for corporate events, seminars and meetings. Spacious meeting and seminar rooms as well as the ideal retreat in the form of a vacation home, a vacation apartment or a hotel - including wellness facilities for a relaxing end to the day - characterize our offer and set us apart from classic, well-known locations. Find out more at: